Shipments done by Travellers

AMC - good intentions, did not know the requirements to get the bike out of CDG.

I needed to get help from a local freight forwarder associated with the airline the bike flew with (Westjet). AMC did not know the customs clearance requirements and failed to produce the proper Airway Bill. Caused a day delay and a lot of stress to get the bike on the aircraft. 

My recommendation is to contact  Westjet and get their local rep contact in the city of origin. Have them complete the AWB and Customs clearance.

We contacted the company few months ahead but all paperwork and payments were done a few weeks before departure.
We put two Honda CRF300 Rally with removed front wheels, all bags and gear in a self built crate (212x127x128 cm) - total weight of the crate was 500 kg. We dropped the crate of at Munich's airport cargo area 5 days before it arrived at NYC.
Before departing we paid Intime around 3000€. At NYC's cargo area we paid 200$ for the airport fees. Unfortunately the warehouse company in NYC wanted to charge us 500$ per day the crate was stored there. The crate arrived on a Friday and we did not get any notifications that it arrived. We tried to contact the warehouse but no phone contact was picking up the phone. You can't release your bike on a weekend since customs is closed. That is why we went on the following Monday to the cargo area and they wanted to charge us 1500$ just for storage fees which were cancelled after the manager there got involved - we were lucky but keep that in mind!

Today 3/22/2023 I have managed to send my BMW F800 motorcycle from Kathmandu to Bangkok by Nepal Airlines, I had many doubts because the easy thing would have been to go to Kuala Lumpur and then enter Thailand, the problem was that not every month there is a plane direct cargo to Kuala Lumpur, so I flew my motorcycle thanks to Eagle Eyes Export for €1150 with Suraj and Savin, good service from Kathmandu contact +977 984-9273516 it went great, they asked me for the passage card in Bangkok because they like to consult it to get the numbers right and they didn't stamp it for me, also they didn't ask me for a guide or a travel agency, so I'm happy traveling freely through Thailand. Of course, there are many papers to fill out, it took me a day and a half, the key is to call Buttan, the concierge of the Cargo office, who knows the whole process, which is very complex. I'll give you a gold consist: 0850939286. Call him the day you go to pick up your motorcycle, it's better to start early at 9 because then everyone stops to eat from 12 to 1. Then at 3:30 they close. You will have to give some tips to speed up the procedure, bring cash.

Bike arrived on a Thursday and I met them at the customs offices Friday morning.  Customs was very slow, not much got done Friday even though Cargo Riders was working very hard to get things done.  We had to go back Saturday for over three hours.  Paperwork done but couldn't get the bike then.  We came back Monday, and the top of the ramp where my crated bike should have been was blocked with other crates.

Cargo Riders rep. finally complained to a boss, and more than three hours after arriving at the cargo area, they moved stuff out of the way and Cargo Riders tore the box down and I got the bike.

Then we went to Cargo Riders offices, I paid up, and one of the employees took me on a 15 walk to some other offices to buy my SOAT/Colombian motorcycle insurance.

Problems were with customs people and cargo employees.  Cargo Rider pushed hard to get me going.  I recommend them.

Company structure a bit confusing. logistics link is part CMA CGM group. Ship is operated by ANL. Depot in Darwin by PJs Logistics (it's also possible to go with PJs directly, very friendly and helpful staff. PJs properly calculates a rate with dimensions and weight etc while logistics Link seems to use a flat rate for bikes).

Dropped off my bike one week before estimated Departure (to allow for time for loading of container). Departure got delayed by about a week. And arrival was delayed aswell.

All up 5 weeks from drop off to pick up. Ship goes to Singapore first. (not sure if there's routes where it goes Darwin first. Apparently the direct route is only 3 days) ANL in Timor took care of my carnet. Unfortunately they've got it wrong and stamped the export rather then import. Once leaving the country via land another mistake. Now I have two wrong pages right Infront of my carnet. Learned my lesson and always supervise the process in person.

Local contact in Dili: Ruth Martin's ruth...@anltl.tl +670 3310162 (WhatsApp)